01Information we collect
- Contact information: your name, mobile number, and email address.
- Vehicle and service information: your vehicle details, inspections, estimates, repair orders, and the work you approve.
- Messaging information: your text message consent and opt-out status, the messages we send, and delivery status.
- Payment information: as needed to process payment for your service.
02How we use information
- To perform and manage vehicle service, including inspections, estimates, approvals, and pickup.
- To send the service-update text messages described in our SMS Terms, if you have chosen to receive them.
- To respond to your questions and requests.
- To keep records, prevent fraud, and meet legal obligations.
03Text messaging and your mobile information
We send text messages only to customers who have separately agreed to receive them. We do not use texts for promotional or marketing messages. You can reply STOP to any message to opt out at any time.
We do not sell or share your mobile information or SMS consent with third parties or affiliates for their marketing or promotional purposes.
04How we share information
We share information with service providers that help us operate our business and messaging program, such as our shop-management platform provider, our messaging and cloud-hosting providers, and payment processors. They may use the information only to provide services to us. We may also disclose information when required by law or to protect rights, safety, and property.
05Retention and security
We keep information for as long as needed to provide service, keep business and legal records, and resolve disputes. We use reasonable administrative, technical, and physical safeguards, but no system is completely secure.
06Your choices
You can opt out of text messages at any time by replying STOP. You may ask us to access, correct, or delete your personal information by contacting us below, subject to records we must keep by law.
07Children
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
08Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows the latest version.
09Contact us
ESC Auto Group Inc, operating European Service Center
5114 Tracy St, Dallas, TX 75205
bob@escautogroup.com